Refund Policy


1. Refund Eligibility – Subscription Plans (₹6,999 / ₹9,999 per year)

  • First 30 days from initial purchase: Full refund. No questions asked.

  • After 30 days: No refund, but service continues till term end.

  • Auto‑renewal / Second year onward: 30 days from renewal date for full refund.

2. Refund Eligibility – Diner Passport
  • Unused (within 7 days): Full refund. Passport must not be scanned.

  • Partially used: No refund. Passport remains valid.
  • Damaged/defective booklet: Free replacement or full refund within 15 days of delivery.

3. How to Request a Refund

Email refund@dinerq.com with subject: “Refund Request – [Restaurant Name / Order ID]”

Include: registered email/phone, purchase date, plan name (Plan A/B or "Diner Passport"), reason (optional).

Response within 3 business days. Refund processed within 7 business days.


4. What Happens After a Refund?

  • Account deactivated/downgraded after refund.
  • 7 days grace period to export customer data.
  • Passport QR code invalidated immediately.

5. Exceptions – No Refund
  • Partial months after 30 days (no pro-rated refund).
  • Third-party gateway fees (Razorpay, Paytm, Cashfree) – non-refundable.
  • Fraudulent or abusive requests.

6. Cancellation Policy

Cancel anytime from dashboard or email support@dinerq.com. Cancellation effective next billing cycle. Refunds only within 30-day window.


7. Delivery Policy (Physical Items)

Diner Passport booklets delivered within 5‑7 business days in Ahmedabad. Lost in transit? Resent or refunded after verification.


8. Contact

Email: refund@dinerq.com
Phone: +91 63551 55433
Address: Diner Q , Ahmedabad, Gujarat, India